- STANDARD SHIPPING
Registered Airmail with tracking number, insured up to 6,000JPY.
Estimated Delivery Time
Asia: 5-8 days
Australia, New Zealand: 7-21 days
US, Canada: 6-21 days
Europe: 6-21 days
South America: 7-30 days
- EXPRESS SHIPING
EMS, the fastest method with tracking number and full insurance.
FREE EXPRESS SHIPPING on all orders over $250.
Estimated Delivery Time
Asia: 2-5 days
Australia, New Zealand: 3-8 days
US, Canada: 2-8 days
Europe: 2-8 days
South America: 4-14 days
- Please make sure that your shipping information is full and correct. We hold no responsibility for any problem by the wrong shipping information.
- Any additional duties and taxes assessed by your local customs are the responsibility of the customers.
- Free Express shipping on purchases with a subtotal $250 and over (after promotional codes are applied).
- Shipping costs are determined by the weight of products and the location of your address. The weight of each item can be found on its detail page.
- All orders are shipped within 1 to 3 days via Japan Post.
- Tracking number will be provided with every order.
- We are not responsible for delivery delays.
- Import duties, taxes and charges are not included in the item price or shipping charges. You are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination.
International Shipping Methods
|Australia, New Zealand||$8.50||$10.50||$12.00||$14.00||$17.00||$22.00||$26.00|
Note: If you live in the following countries, you may not be able to get full tracking details of your order according to your country's postal service system.
Australia, Italy, Thailand, Argentina, Austria, Brazil, Greece, Iceland, India, Indonesia, Israel, Kazakhstan, Macao, Malaysia, Mexico, Norway, Philippines, Poland, Russia, Saudi Arabia
If you require full tracking, please choose Express Shipping.
Standard Shipping is unavailable to Canada orders.
|Australia, New Zealand||$22.00||$25.00||$31.00||$40.00|
Delivery / Tracking
You will receive an email notification with tracking information once your order has shipped. This will contain a link to follow the shipping status for you order.
You are responsible for tracking your package once it has shipped. If your package is returned to us after the package's retention period expired at your local post office, we have to charge you again for shipping to resend your package. Also we do not refund the shipping fee for the first shipment.
A 20% restocking fee of the total purchase will be charged on returns of undeliverable or unclaimed orders and it would be deducted before issuing the refund. Any refused items are subject to a 20% restocking fee.
Only defective products are eligible for return. We do not offer refunds or exchanges for reasons of buyer's remorse (purchased wrong item/shade etc.) If you received wrong item or if they are damaged, please contact us by email (email@example.com) within 5 days from the date that you received the product. We'll pay the return shipping costs via Paypal if the return is a result of our error.
Any refused items or incorrect addresses are subject to a 20% restocking fee based on the selling price.
Order Cancellation/Change to Your Order
You may cancel your order at any time prior to shipment of your Everglow Cometics order. Since we start processing order as soon as it is placed, any and all cancelled orders are subject to a 20% restocking fee. If you choose to cancel an order, you must contact Everglow Cosmetics by e-mail at firstname.lastname@example.org. Once your order has shipped, it cannot be changed or cancelled.