FAQs

Product Related

Q: Where can I find ingredient list for this product?
A: As most Japanese cosmetics do not label the ingredients in English, we're trying to translate and add the complete ingredient list for all products on each product pages. If you require the list of ingredients or would like to ask if the product contains a specific ingredient (e.g Alcohol), please feel free to contact us. We will usually respond within 24 hours.

Q: I can't find the expiration date of the product I purchased. When does it expire?
A: Most Japanese cosmetics do not have the expiration date printed. They are unnecessary since all of them are approved by Japan's Pharmaceutical Affairs Law that unopened products can be remain stable for 3 years. Once opened, consume within 3 months for mascara / liquid eyeliners, 6 months for skin care products / foundations / lip makeup / sunscreen, 1 year for eyeshadows / pencil eyeliners / blushes. Please store them avoiding direct sunlight.

Q: Are your products authentic?
A: Yes, they are all authentic. We source all our products directly from each brand's counters at department stores in Tokyo, Japan. We do not keep large inventory to ensure freshness of products.

Q: I'm not sure what to buy/which shade to buy. Can I get some advice?
A: Sure! We'd be happy to help you. Please feel free to contact us. We will answer within 24 hours.

Q: Do you provide samples?
A: Yes, we provide free samples with every order. Also we recently started to offer Samples for those who would like to try before purchasing full size product.

Shipping Related

Q: Do you ship internationally? How much does it cost to ship to my country?
A: Yes, we ship to most countries. Just add the item(s) you'd like to purchase in your cart, and continue to checkout. You will be asked to input details about your location to estimate the shipping cost.

Q: How long will it take for my order to get here?
A: Orders are usually shipped within 24-48 hours after being placed. For Standard shipping, most orders arrive within 7 to 14 days after being shipped out. If you would like to receive your package sooner, please select Express shipping. For more details, visit Shipping & Returns.