Shipping & Returns
Important Notice for U.S. Orders
As of August 29, 2025, ALL shipments to the United States are subject to customs duties and tariff.
- Duties/Tariff are calculated by US Customs based on your purchase amount converted to USD (typically 15% for Japanese cosmetics)
- DHL processing fee apply (minimum $17 or 2% of the total value)
- All customs duties and fees are the customer's responsibility
- Payment is made directly to DHL after shipment, before delivery
- If the charged amount seems incorrect, contact DHL US directly for verification
Refusal Policy: If duties are refused, the package will be destroyed locally with no refund.
By using our website, you acknowledge that you have read, understood, and agreed to all our policies, including the above.
INTERNATIONAL SHIPPING
Orders are usually shipped within 3 business days excluding weekends and Japanese holidays. You will receive an email with your tracking information once your order ships. If you do not receive a shipping confirmation email within 24 hours of placing your order, please contact info@everglowcosmetics.com.
Customers are responsible for all customs duties, taxes and fees. Any additional fees resulting from customer-requested changes after dispatch (such as shipping address change etc.) are to be covered by the customer.
All orders are shipped from Tokyo, Japan using trackable shipping service.
Please provide your full legal name (as shown on your government-issued ID) in the shipping information at checkout. Orders with only initials may face extra customs inspection, delivery delays, or ID/passport checks by the courier. If the recipient’s full name is not provided, the order will be cancelled, and any differences caused by exchange rate changes or bank fees will not be reimbursed.
SHIPPING METHOD, COSTS & ESTIMATED DELIVERY TIMES
All orders are shipped via DHL Express. Please note that we cannot deliver to PO Boxes.
| Region / Country | Shipping Cost | Estimated Delivery | Free Shipping Threshold |
|---|---|---|---|
| United States | ¥4,500 | 2–4 business days | Orders over ¥50,000 |
| Canada | ¥4,500 | 2–5 business days | Orders over ¥50,000 |
| Asia (South Korea, Hong Kong, Singapore, Taiwan) | ¥2,500 | 1–5 business days | Orders over ¥40,000 |
| Australia | ¥2,500 | 2–5 business days | Orders over ¥40,000 |
| New Zealand | ¥3,000 | 2–5 business days | Orders over ¥40,000 |
| Europe | ¥3,600 | 2–6 business days | Orders over ¥40,000 |
| Iceland | ¥4,000 | 3–7 business days | Not eligible for free shipping |
| UAE | ¥5,500 | 2–6 business days | Not eligible for free shipping |
We do not ship to locations defined as a remote area by DHL. If your shipping address is located in a remote area, we will cancel your order. Remote area includes locations in United States of America, Canada, Australia, New Zealand, Switzerland, United Kingdom, France, Finland and more. Please check prior to placing an order if your zip/postal code is on the remote area list.
*Please note that this delivery time frame is an estimate and not a guarantee. We are not responsible for delivery delays to customs holds and inspections or delays due to conditions beyond our control.
*We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct.
*Customs duty, tax, fees are NOT included in the shipping cost.
TRACKING YOUR ORDER
You will receive an email notification with tracking number once your order has shipped. This will contain a link to follow the shipping status for you order.
You are responsible for tracking your package using the information we send you in the shipping confirmation email. Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
If you do not receive a shipping confirmation email within 5 business days of placing your order, please contact info@everglowcosmetics.com.
TAXES, DUTIES AND CUSTOMS FEES
All import taxes, duties and customs fees are the responsibility of the recipient of the package. These fees are not included in your order and/or shipping total. Please check with your country's customs office to determine what the additional costs and delays could entail prior to purchasing. All customs forms will be filled out accurately to reflect the purchases made.
RETURNED PACKAGE
Returned packages that are undeliverable, unclaimed or refused, for example due to an incorrect or incomplete address, unpaid duties and taxes, or failure to pick up within the carrier holding period, will incur a processing fee of ¥10,000 or 50% of the order subtotal, whichever is higher. The original shipping fee is non-refundable. Refunds will be processed only after all products are returned to Everglow Cosmetics.
If you would like us to reship a returned order, you are responsible for the new shipping cost plus a ¥2,000 handling fee, even if the original order qualified for free shipping.
RESTRICTION
Orders have a maximum sub-total purchase amount limit of ¥180,000. Orders shipping to addresses in Europe are limited to ¥120,000.
RETURNS
We do not offer refunds or exchanges for reasons of buyer's remorse (purchased wrong item/shade, unhappy with product etc). If you received incorrect item or if they are damaged, please contact us by email (info@everglowcosmetics.com) within 5 days from the date that you received the product. Customers are asked to include digital photo(s) of the damaged or defective product so we can forward to our Carrier.
REFUNDS
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded due to exchange rate fluctuations and/or bank charges will not be reimbursed.
CANCEL/CHANGE ORDER
You may cancel your order at any time prior to shipment of your Everglow Cosmetics order. Since we start processing order as soon as it is placed, any and all cancelled orders/items are subject to a 10% cancelling fee. Redeemed points/discount codes are non-refundable.
We are unable to combine multiple orders or add additional items to an order once it has been placed.
If you choose to cancel an order, you must contact Everglow Cosmetics immediately by e-mail at info@everglowcosmetics.com. Once your order has shipped, it cannot be changed or cancelled.