Orders are usually processed and shipped within 1-3 days. All orders are shipped from Tokyo, Japan using Japan Post and your local postal carrier will deliver your package.
We offer FREE Standard Shipping on orders over $150 and FREE Express Shipping on orders over $300.
STANDARD SHIPPING - $9.00 flat rate
- Estimated delivery time is 6 to 21 business days, depending on the country.
- Standard Shipping is NOT trackable in Canada, Australia, Austria, Greece, Macao and Iceland.
- Free for orders over $150
EXPRESS SHIPPING (EMS) -
$19.00 flat rate
- Estimated delivery time is 2 to 10 business days, depending on the country.
- Fully trackable.
- Free for orders over $300
TRACKING / DELIVERY
You will receive an email notification with tracking information once your order has shipped. This will contain a link to follow the shipping status for you order.
You are responsible for tracking your package once it has shipped. If your package is returned to us after the package's retention period expired at your local post office, you need to pay for a full shipping fee even if an order was eligible for free shipping. Also we do not refund the original shipping fee.
A 20% restocking fee of the total purchase will be charged on returns of undeliverable or unclaimed orders and it would be deducted before issuing the refund. Any refused items are subject to a 20% restocking fee.
INTERNATIONAL TAXES, DUTIES AND CUSTOMS FEES
Shipping charges do not include duties or taxes. All taxes, duties and customs fees are the responsibility of the recipient of the package. Please check with your country's customs office to determine what the additional costs and delays could entail prior to purchasing.
Only defective products are eligible for return. We do not offer refunds or exchanges for reasons of buyer's remorse (purchased wrong item/shade etc.) If you received wrong item or if they are damaged, please contact us by email (firstname.lastname@example.org) within 5 days from the date that you received the product. We'll pay the return shipping costs via Paypal if the return is a result of our error.
Any refused items or incorrect addresses are subject to a 20% restocking fee based on the selling price.
You may cancel your order at any time prior to shipment of your Everglow Cometics order. Since we start processing order as soon as it is placed, any and all cancelled orders are subject to a 20% restocking fee. If you choose to cancel an order, you must contact Everglow Cosmetics immediately by e-mail at email@example.com. Once your order has shipped, it cannot be changed or cancelled.